Shipping Policy
At Vale, we strive to deliver your everyday essentials as quickly and efficiently as possible. Below are the details regarding our shipping process.
1. Shipping Costs
We are pleased to offer Free Shipping on all orders, with no minimum purchase required. The price you see is the price you pay!
2. Order Processing (Dispatch Time)
- All orders are processed and dispatched within 1 to 2 business days after your order is placed.
- Orders placed on weekends or holidays will be processed on the next business day.
- You will receive a confirmation email with your tracking details once your package has been handed over to the courier.
3. Estimated Delivery Time
- Standard Delivery: Once dispatched, your order will typically arrive within 3 to 5 business days.
- Peak Season Delays: During high-volume periods (such as sales, holidays, or festivals), delivery may take slightly longer. Please allow 6 to 7 business days for delivery during these times.
4. Order Tracking
Once your order has been dispatched, we will send you a tracking number via email/SMS. You can use this number to track your package's journey to your doorstep.
5. Incomplete or Incorrect Addresses
Please ensure that your shipping address is complete and correct at checkout. Vale is not responsible for orders lost or delayed due to incorrect address details provided by the customer.
6. Contact Us
If your order has not arrived within the estimated timeframes mentioned above, please contact our support team, and we will be happy to assist you.
Email: valeapparels@gmail.com